FREQUENTLY ASKED QUESTIONS
If you’re looking for help, this is often the best place to start.
If you can’t find your answer here, however, please either click here to contact us, or use the Live Chat option at the bottom of the page. We’re here for you and will always respond as soon as possible.
HIT THE HORIZON STORE FAQ
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Hit the Horizon only uses top quality manufacturers, so the difference between these two choices really comes down to preference. Our organic shirt is slightly softer and thicker than our regular tees (which are by Next Level), and the organic shirts are also slightly longer and a bit less form fitting.
Outside of those differences, the best way to decide for yourself is to look at the SIZE CHART on both shirt options, to let that guide your decision. It’s all about the fit you prefer, and our size charts can help you decide.
Of course, some people order the organic tees regardless, because they are the most eco-conscious and healthy choice available for shirts. That said, Next Level makes the industry standard t-shirt, so you can’t go wrong either way!
Although our pricing may seem randomly different at first glance, it’s actually standardized. All of our shirts and hoodies see different pricing based on two core criteria:
1. How many sides are printed. An item with a design only on the front side will be priced slightly lower than one with a design on both front and back sides.
2. Garment size. Typically, once shirts go beyond the XL size, there is an added materials cost for the larger size. We simply pass the cost difference through (and actually, our price differentials are normally a bit less than the full cost to us).
Hit the Horizon ships from several different facilities worldwide, which fosters both faster shipping times and a smaller carbon footprint as well. We always use a flat rate shipping option to optimize both cost and speed. If you’re looking for expedited shipping, please either contact us via Live Chat below or at 800-404-6977 xt. 1, and we’ll work with you to quickly set up expedited shipping for your order.
Typically you’ll receive your order within 4-7 business days of order placement. This timeframe allows for seasonal fluctuations and also location differences (how close our shipping facilities are to your shipping address).
You’ll receive an email from us when your package ships, and notes will be added your order for any partial shipments too, so you can have a clear picture of where your items are. You can always click here to track your order at any point as well.
Orders are put into the shipping system before they are actually picked up by the carrier, so you may see a 1-2 day delay in any updates on your tracking number. This is completely normal, so you only need to contact us for help if it’s been 3 days with no tracking updates.
Although we do not sell gift cards at this time, we will be adding this feature later in 2026. Please check back and/or join the Horizon Chasers Club to be notified as soon as that feature goes live.